Website Care & Support

Someone Who Already Knows Your Website.

This may be the most valuable part of ongoing website support.

When something goes wrong — or when you simply want to change something — you don’t have to find a new web developer and explain your website from scratch.

We already know it.

We know how it was designed. We know how WordPress was configured. We know which plugins and functionality it uses. And because we worked with you on the project, we also understand your business or organization and what you were trying to accomplish with the website in the first place.

That context matters.

It means you can simply tell us what you need, and we can get to work.

More Than Technical Maintenance.

Sometimes you don’t need something fixed.

You need advice.

Maybe you’re considering adding a new section to the website. You’re not sure where something belongs. You want to promote a new service. You need a better way to manage certain information. Or you have an idea and aren’t quite sure how it should work.

We’re happy to be a sounding board.

Because we’ve worked with your website from the beginning, we can help you think through not just how to make a change, but whether it makes sense and the best way to approach it.

That’s why we think of this as website care and support, rather than simply website maintenance.

Your Website Should Keep Getting Better.

The website you launch today won’t necessarily be exactly the website you need several years from now.

Your business may grow. Your organization may change. You may offer new services, reach new audiences, hire new people, add programs, adopt new technology, or discover that visitors are using your website differently than you expected.

That’s normal.

A good website should be able to evolve along with you.

Ongoing support gives us an opportunity to make incremental improvements over time rather than waiting until the website feels outdated enough to require another complete redesign.

What’s Included?

Our Website Care & Support service combines ongoing technical maintenance and monitoring with time for routine website work.

That can include WordPress and plugin maintenance, security monitoring, troubleshooting, content updates, design adjustments, and smaller functionality enhancements.

For larger projects or more substantial additions to the website, we’ll talk with you about the scope of the work before moving forward.

The idea is simple:

You have someone you can turn to when your website needs attention.

Support Without the Runaround.

We’re a small company, and we think that’s an advantage.

You’re not submitting a support ticket to someone who has never seen your website. You’re not explaining the problem to an account manager who then passes it along to someone else.

You’re reaching out to the same people who designed and built your website.

That means less explaining, fewer handoffs, and a much more personal kind of website support.

Raleigh Website Support — Wherever You Are.

Addicott Web is based in Raleigh, North Carolina, and we provide ongoing WordPress website support for clients throughout the Triangle and beyond.

Because website maintenance and support can be handled remotely, you don’t need to be in Raleigh to have an experienced web partner who knows your website and is there when you need help.

A Web Partner for the Long Haul.

Some of our client relationships continue for years after the original website project is complete.

We like it that way.

We get to know your website, your organization and the way you work. And as your needs change, we’re here to help your website change with them.

You shouldn’t have to start over with someone new every time you need help.

With Website Care & Support, you don’t have to.