Customer Service at Our Raleigh Web Design Company

We’re Here When You Need Us.

Great customer service has always been an important part of the way we work.

Building your website is only the beginning of our relationship. Throughout your website design project — and long after your new website launches — you can count on us to be accessible, responsive and ready to help.

We know that managing a website can sometimes raise questions, especially when websites and technology aren’t what you spend your day thinking about. Whether you need advice, have a question about WordPress, want to make a change, run into a problem or simply aren’t sure of the best way to accomplish something, you’ll have someone you know and trust to turn to.

Responsive. Helpful. Dependable.

When you contact Addicott Web, you won’t disappear into a support queue or wonder whether anyone received your message.

We’re a small company, and that means customer service is personal. You’re communicating directly with people who know you, know your website and understand what you’re trying to accomplish.

We take pride in responding promptly, communicating clearly and explaining things in language that makes sense. If you have a question, we’ll answer it. If there’s a problem, we’ll help you solve it. And if you’re trying to figure out the best way to do something, we’ll help you think it through.

You shouldn’t have to chase down your web designer to get an answer.

Support Throughout Your Project

Good communication is especially important while we’re building your website.

We’ll keep you informed as your project moves forward, let you know when we need something from you, explain our recommendations and help you make decisions along the way.

You’ll always know how to reach us, and because you’re communicating directly with the people actually working on your website, you won’t have to repeatedly explain your project to someone new.

Before launch, we’ll also make sure you’re comfortable managing your new WordPress website. We’ll provide personalized training based on your particular website and show you how to handle the everyday updates you’re most likely to make.

Support That Continues After Launch

Launching your website doesn’t mean we’re finished working together.

Your business or organization will evolve. Your content will change. New needs will come up. Technology will change. And sometimes you’ll simply need a little help.

We remain available after launch to answer questions, troubleshoot problems, make updates, add functionality and help you determine the best way to handle new needs as they arise.

Some clients prefer to manage most of their website themselves and call us only when they need help. Others rely on us regularly for updates, enhancements and ongoing website care.

Either approach is fine with us.

The important thing is knowing that when you need help, we’re still here.

More Than Website Support

Sometimes the question isn’t “How do I change this?”

It’s “What should we do?”

That’s an important distinction.

Because we’ve worked with businesses, nonprofits, schools and organizations across a wide range of industries, we can often help with more than the technical side of your website.

Should this information have its own page? How should these services be organized? What’s the clearest way to present this? Do we really need this feature? Is there a better way to accomplish what we’re trying to do?

We’re happy to be a sounding board.

Our goal isn’t simply to keep your website running. It’s to help you make good decisions about how your website can continue working for your business or organization.

A Web Partner for the Long Haul

We value long-term client relationships.

For us, a successful project isn’t one where we launch your website, shake hands and disappear. It’s one where, years later, you still know exactly who to contact when you have a question, an idea or a problem.

When you work with Addicott Web, you’re not just getting someone to build a website.

You’re gaining a web partner who’s invested in understanding your business or organization — and who’s there when you need us.