What You Can Expect

Good Work Starts With a Good Working Relationship.

Building a new website is a collaborative process. You’ll know your business or organization better than we ever could. We bring the experience of designing, organizing and building websites for clients across a wide range of industries.

The best results happen when we bring those two things together.

At Addicott Web, we want the experience of creating your website to be just as thoughtful as the website itself. That means listening carefully, communicating clearly, offering our best ideas, respecting your time and staying focused on what we’re trying to accomplish together.

Here’s what you can expect when you work with us.

We’ll Listen Before We Design.

Before we start thinking about layouts, colors or features, we want to understand you.

We’ll ask questions about your business or organization, your audience, your goals, your current website, what’s working, what isn’t, and what you want the new website to accomplish.

You don’t need to come to us knowing exactly what your new website should look like. That’s our job.

You bring your knowledge of your organization. We’ll bring our experience and help turn it into a website.

We’ll Give You Our Best Ideas.

You’re hiring us for more than our ability to build a website.

You’re also hiring us for our experience.

We’ll make recommendations about design, content, organization, navigation, functionality and user experience. If we see an opportunity to make something clearer, simpler or more effective, we’ll tell you.

And if we think there’s a better way to approach something, we’ll tell you that, too.

That doesn’t mean we’re going to impose our preferences on you. It’s your website. But you can expect us to be an active partner in the process rather than simply taking instructions and building whatever we’re given.

We’ll Keep Things Understandable.

You shouldn’t need to speak fluent web developer to work with a web developer.

We’ll explain our recommendations in plain language, answer your questions, and help you understand the decisions we’re making along the way.

There may be plenty of technology behind your website, but we don’t expect you to become an expert in it.

Our job is to make the complicated parts feel manageable.

We’ll Communicate.

Few things are more frustrating than sending an email or leaving a message and wondering whether anyone received it.

We take communication seriously.

We’ll keep you informed throughout your project, respond to questions and emails promptly, and let you know what we need from you to keep things moving.

And because we’re a small company, you’re communicating directly with the people actually working on your website — not through layers of account managers or departments.

We’ll Do What We Say We’ll Do.

This one’s pretty simple.

If we tell you we’re going to do something, we do it.

We’ll be clear about the scope of your project, what we’re responsible for, what we’ll need from you, and what you can expect as the project moves forward.

Website projects have a lot of moving pieces, and occasionally something unexpected comes up. When it does, we’ll communicate about it and figure out the best way forward.

No disappearing acts. No unnecessary surprises.

We’ll Sweat the Details.

The little things matter.

Spacing. Typography. Mobile layouts. Button placement. Image cropping. Navigation. Forms. Content organization. The way a page looks on a phone versus a desktop computer.

They’re individually small decisions, but together they make the difference between a website that merely works and one that feels polished and thoughtfully put together.

We care about those details, and we’ll keep working through them until the website feels right.

We’ll Build a Website You Can Actually Use.

We don’t want you to be dependent on us for every little website change after launch.

Your WordPress website will be built so that the content you regularly need to change is practical for you to manage. We’ll also provide personalized training so you understand how to make updates confidently.

Of course, that doesn’t mean you’re on your own.

If you’d rather have us handle something, or you run into something you don’t know how to do, we’re only an email or phone call away.

We’ll Still Be Here After Launch.

Launching your website isn’t the end of our relationship.

Websites change. Businesses change. Organizations change. Technology changes. You may need new pages, new functionality, design changes or simply some help figuring something out.

Some of our client relationships have continued for many years because we want to be more than the company that built your website.

We want to be the people you know you can call when you need help with it.

A Partnership Built Around Your Success.

At the end of the day, our goal isn’t simply to deliver a website.

It’s to create something that represents you well, works for the people who use it, makes your life a little easier, and helps your business or organization accomplish what it needs to accomplish online.

We’ll bring our experience, ideas and attention to detail.

You bring what makes you different.

Together, we’ll build something that works.